Frequently Asked Questions
Welcome to MyTurtleStore.com Frequently Asked Questions! Here you’ll find answers to common questions about our live turtles, tortoises, care supplies, and shipping policies. If you can’t find what you’re looking for, feel free to reach out to us directly.
General Questions
1. What is MyTurtleStore.com?
MyTurtleStore.com is your one-stop shop for live turtles, tortoises, and high-quality care supplies. With over 20 years of experience, we are passionate about helping reptile lovers and enthusiasts find healthy, happy animals and the best products to care for them.
2. Do you only sell turtles and tortoises?
While our specialty is live turtles and tortoises, we also offer a wide range of supplies, including tanks, habitats, lighting, food, and other accessories.
3. Where are you located?
We are based in Port Richey, FL, however, we ship nationwide!
Live Turtles and Tortoises
4. Are your turtles and tortoises captive-bred?
Yes, all our turtles and tortoises are ethically sourced and captive-bred to ensure they are healthy and well-adapted to life in captivity. The pet trade is one of the largest threats to wild turtles and tortoises, therefore, we do not sell wild-caught animals.
5. How do you ensure the health of the animals?
Our animals are regularly examined by reptile experts (Herpetologists) and cared for in clean, enriching environments. Each one is thoroughly inspected before shipment.
6. What species do you offer?
We carry a variety of species, just take a look! Availability varies, so check our website for the latest listings.
7. How do I choose the right turtle or tortoise for me?
Our team is happy to guide you! Consider factors like size, lifespan, habitat requirements, and temperament.
Shipping and Delivery
8. Do you ship live turtles and tortoises?
Yes! We ship live turtles and tortoises across the United States using specialized packaging and shipping methods to ensure their safety and well-being.
9. How much does shipping cost?
We offer 3 shipping options: Ground, 2-Day Air, and Next Day Air. Ground shipping is for supply orders only. Animals cannot and will not be shipped using Ground. Live animals will only be shipped via 2-Day or Next Day Air. Ground shipping is $14.95, 2-Day Air is $29.95, and Next Day Air is $54.95. We use USPS and UPS as our primary carriers.
10. Do you offer international shipping?
At this time, we only ship within the contiguous United States due to regulations regarding live animal exports.
11. What happens if my animal arrives unhealthy or injured?
We guarantee live arrival. If your turtle or tortoise arrives in less-than-perfect condition, contact us within 24 hours for assistance. Please include photos and details.
Care Supplies
12. What products do you offer?
We offer everything you need for proper care, including:
•Habitats and tanks
•Heat lamps and UV lighting
•Substrates and bedding
•High-quality food and supplements
13. How do I know which supplies to get?
Check out our Care Sheets for species-specific recommendations or contact our Customer Care Team for personalized advice.
Care and Maintenance
14. What should I feed my turtle or tortoise?
Diet varies by species. Most turtles require a mix of protein (like insects) and vegetation, while tortoises thrive on leafy greens and vegetables. We sell species-specific food to make it easy!
15. How do I set up a proper habitat?
Each species has unique habitat requirements. Our care sheets outline what you need for heating, lighting, humidity, and space.
16. How long do turtles and tortoises live?
Turtles and tortoises are long-lived animals. Smaller turtles may live 20–30 years, while some tortoises can live over 100 years!
Policies and Support
17. What is your return policy?
We do not accept returns on live animals. For non-live items, we accept returns within 30 days, provided the items are unused and in original packaging. For further details, checkout out our Shipping and Returns page.
18. How can I contact MyTurtleStore.com?
You can reach us through our Contact Us page or email us at CustomerCare@myturtlestore.com. Our Customer Care team is here to help!
19. When is MyTurtleStore.com open?
We are open Monday-Friday from 8 AM EST to 4 PM EST. We are closed on Saturday and Sunday as well as all major holidays.
20. Do you offer care consultations?
Yes, we’re happy to provide guidance for your new pet. Schedule a consultation via our website or email us your questions.
Thank you for choosing MyTurtleStore.com! We’re here to help you every step of the way.