Our Tortoise Food is a natural blend of nutrients that will help your tortoise thrive and grow into a healthy, adult tortoise. The vitamins and minerals are optimized to promote proper growth and health. We also offer a complete selection of food and treats for your baby, juvenile and adult tortoise. Ask our experts with any questions you may have about feeding your tortoises.
Here at MyTurtleStore.com your complete satisfaction is our number one goal!
For returns made within 14 days of the initial shipment date (the initial shipment date is determined by the Ups Delivery receipt), we will issue you a refund in the form of your original payment method. For all returns made after the 14 days, but not to exceed 30 days of the initial shipment date will receive a refund in the form of a MyTurtleStore.com Online Gift Certificate. Purchases of Online Gift Cards and Online Gift Certificates are non-refundable.
In order to expedite the return procedure; please ship item(s) and a copy of your original order. This copy can be obtained by logging into your MyTurtleStore.com account. Once you have logged in elect to view previous orders, locate the order for the item in questions and then print the necessary order slip. Then send an email to Returns@myturtlestore.com requesting a Return Merchandise Authorization Number. The Return Merchandise Authorization Number must be written in on the side of the returned package. The returned item(s) must be sent to MyTurtleStore.com at the following address:
Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by banking institution.
If your return is the result of an error on the part of MyTurtleStore.com, or a defective or damaged product, we will refund merchandise and shipping charges to your original form of payment or replace the merchandise free of charge. If the exact item is unavailable we will substitute the item for a similar item of equal or greater value. We will also reimburse shipping charges incurred to return damaged, defective, or incorrect merchandise toMyTurtleStore.com, not to exceed the published Ups Ground rate for the weight of the package.
If returning merchandise for any other reason, you are required to pay all shipping charges to and from MyTurtleStore.com. Item(s) returned that are not damaged, defective or a mistake on the part of MyTurtleStore.com are subject to a 20% re-stocking fee.
All returns are required to include all of the original packaging and accessories. Items must be returned with proper packaging and in new condition. All returns must also accompany a Return Merchandise Authorization number, also referred to as an RMA.
For your security, please send your return via a carrier who offers package tracking such as FedEx, UPS or USPS (Note: A request for this service must be noted with USPS) (be sure to retain your tracking receipt for future reference). MyTurtleStore.com is not responsible for lost shipments. Shipping charges are non-refundable.