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Turtle and Tortoise Health Guarantee

MyTurtleStore.com has one of the strongest Turtle and Tortoise Health Guarantees in the Industry. The staff here has over 45 years combined experience working with turtles and tortoises. Our turtles and tortoises are of the highest quality and we back their health for a full 7 days after you receive them. Most other reptile websites only offer a 2-day guarantee if any at all. But at MyTurtleStore.com if your turtle or tortoise should die within the first 7 days of having it, we will issue you a store credit in the amount of the purchase price of the turtle or tortoise only.

If the turtle or tortoise is delivered dead or dies within the first 24 hours, we will issue a store credit for the price of the turtle or tortoise plus shipping and handling charges.

With that said, it is impossible for us to extend this guarantee beyond this point. Your care plays too much a part in a turtle or tortoises’ ability to thrive beyond the 7-day period. All of the animals are screened by our Herpetology Staff, on a weekly basis. However, this in no way guarantees anything beyond what the naked eye may detect. If you have any concerns regarding the health of your turtle or tortoise you should immediately seek the assistance of a qualified veterinarian. We do not assume any responsibility for your desire to seek such assistance. In the unlikely event that a turtle or tortoise should perish within our 7-day health guarantee we will issue you a store credit for the cost of the animal. The store credit can be used at any time to cover the cost of a replacement or substitute animal(s). Please note all shipping fees are nonrefundable unless your animal was d.o.a or dies within 24 hours of delivery. The validity of our guarantee can only be established via notification within the necessary 7-day period. The 7-day period begins from the time stamp provided by UPS, also referred to as UPS' proof of delivery.

*Do Not Mail Or Ship The Dead Animal Back To Us!

Proper notification must be done via the website only.

Telephone notifications cannot be accepted, due to time restrictions.

No Credit will be issued if the following steps are not followed

To notify us of a guarantee issue you must do the following:

1. Login to your account "top right of website"

2. Once logged in click on “Completed” on the left-hand side.

3. Find your order, “Do Not Click on View Order Details” *Instead Click On “Return Items”

4. Select the item you want to return, Qty, and Reason for return.

5. Click on Submit Returns Request.

6. *Do Not Mail Or Ship The Animal Back To Us.

7.*Do Not Dispose Of The Dead Animal until your claim has been approved. "You may be required to send us pictures."